FAQ


Q. How does it work?
A. It's simple. Pick an item you want to rent from the ‘RENTAL COLLECTION’. Add the dates and times you would like the items delivered and picked up at your accommodations from the 'CALENDAR'  and then select  ’ADD TO CART’. You may then continue to shop and add items to your cart as you please. Once you are finished shopping you will enter billing information and where you would like your items to be delivered. That's it! Quick and easy! If you do not receive an order confirmation within 2 hours of payment, please contact us.

Q. How much is delivery and pick up?
A. Delivery and pick up are FREE to all areas of the island (excluding Hana) on all rentals over $45. Delivery fee is $15 for rentals requested for same day delivery.

Q. Do I need to be present for delivery and pick up?
​A​. It depends on the items you have rented and the place you are staying. In many cases we have the items already delivered for you on your arrival. We will confirm this on your followup confirmation e-mail.

Q. Can I have different drop off and pickup locations?
​A​. Yes. For pickup address, simply add the address to the "Notes" section in your cart.

Q. What is "Worry Free Coverage"?
A. Its coverage for loss or damage of rented items. On each rental product page, you may select 'No' or 'Yes' above the Calendar of you would like the coverage. You will see a slight increase in price if you elect to have the Worry Free Coverage. Please see Worry Free Coverage page for specific coverage details.

Q. Can we have multiple delivery days and/or pickup days?
A.Yes. Your order includes 1 free delivery trip to drop your items off and 1 free pickup trip. If you would like an additional delivery or pickup time, go ahead and order online. We will then see your additional delivery times and send you an email invoice with a payment button for the amount of $25 per additional trip.

Q. Should I book in advance or can I book once on vacation?
A. We always suggest booking items as soon as you have your vacation dates and accommodation booked to ensure you reserve the exact products you want. A small number of our items are on limited stock and its first come first served.

Q. Can we order and receive rental items the same day?
A. For same day delivery, there is a $15 delivery fee in addition to cost of the items rented. The $15 fee cannot be used towards the $45 minimum order total for free delivery. We make every attempt to fulfill same day orders dependent on stock levels and delivery schedules.  

Q. How is payment taken and will there be any surprise costs?
​A. The full value of the rental cost is taken at booking. We offer a clear and honest pricing policy. Other Hawaii State tax (4.167%), the price you see on the product page is what you pay.

Q. What if I don’t know my Maui address?
A. No problem. As soon as you know the address either e-mail or call and we will add the address to our route to meet your preferred delivery location.

Q. ​When should I have items delivered and picked up?
A. We always suggest having your rental items delivered on the first full day after you arrive. That way you don't miss our delivery if there have been delays during travel and gives you time to settle in.
For pick up we suggest anytime during the last full day of your vacation. Most hotels and Vacation Rentals ask for 10am check out and it can get hectic if you are running late.

Q. Will I have to ask the hotel or Vacation Rental owner if we can use rental items?
A. All of our rental items are domestic type goods that you could normally find in any home. If in any doubt, please check with your accommodation provider. We are happy to answer any questions you or they may have.

Q. What are your hours for delivery and pick up?
A. We offer delivery and pickup from 6:00am - 5:00pm daily, to your address or agreed meeting location. Deliveries are made in all weathers unless deemed by Maui Vacation Equipment to be too dangerous due to weather extremes i.e. hurricane, flood, high winds, etc. Should re-delivery be required for any reason pertaining to the clients responsibilities i.e. wrong address given, client unavailable etc. we reserve the right to charge a missed delivery charge of $25.

Q. Is there a maximum limit on the value of the rentals we allow?
A. No.


​Q. Are the rental items exactly as shown in each photo?
A. We are always renewing our inventory with new products, so you may not receive the exact item you see in the photo. 

Q. What happens at delivery?
A. We arrive and unload your items. If there is assembly (i.e. baby crib) or they need setting up we will do that for you. If for any reason it looks like we may miss your preferred delivery slot we will always attempt to contact you. This is very rare.

Q. What happens at pick up?
A. We arrive and load the items. If there is dis-assembly we will do that quickly and be on our way. If for any reason it looks like we may miss your preferred pick up slot we will always attempt to contact you. This is very rare.

Q. What happens if there is a fault with an item?
A. Call us as soon as you find the problem and we will exchange it at the earliest convenience.

Q. Can I extend a rental?
A. Of course you can. Just let us know at least 24 hours prior to pick up otherwise fees may be incurred. The daily rate will be charged immediately for the extended timescale.

Q. Can I cancel a rental?
A. Yes. Please click, Worry Free Coverage to see our cancellation policy with, and without coverage. To cancel on delivery date, please call 808-281-5259.  


Q. Are items cleaned after rentals?
A. All items are fully cleaned and sanitized after each and every rental. Particular care and attention is paid to baby items where we undertake thorough procedures to ensure ultimate hygiene. We only rent items that we would be happy to rent to our own friends and family.

​Q. What if I have a specific item in mind and it's not in your rental list?
A. Contact us with details of exactly what you are looking for and we will try and help. Chances are if you like it, other people will and it can join our rental inventory.

Q. How can I contact you? 
A. You can e-mail us MauiVacationEquipment@gmail.com or call (808) 281 5259.